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Workflow Provider Process Parameters

You perform some of the setup and configuration of the email notification process in the workflow provider. However, you also specify the process parameters for the workflow provider when you define an event in CA APM. The process parameters include items such as user IDs, email addresses, email subject, content of email, and other items. The workflow provider uses this information to construct, issue, and manage the email notification.

Note: For information about workflow provider process parameters that you must specify in CA Process Automation, see the Implementation Guide. For information about setting up a notification process, see your workflow provider documentation.

You can provide actual (hard-coded) values when you specify the process parameters. If you use an actual value for an email address (or another parameter), you must verify that the address (or other data) is valid.

You can also map the process parameters to CA APM object attributes. If you map a process parameter to a CA APM object attribute, the workflow provider accesses CA APM to find the current value of the mapped attribute and uses that value to construct and manage the notification. For example, you map the process parameter Initial Email Addresses to the CA APM attribute Contact Email Address when you define an event. When that event occurs, the workflow provider determines the current value of the CA APM Contact Email Address and uses that value for the Email ID.

Important! To map CA Process Automation process parameters to CA APM objects successfully, you must understand the CA APM data objects and the CA Process Automation parameters. You need to determine which CA APM object is an appropriate match for each CA Process Automation parameter.