An event represents an activity related to a field (default or extended) for an object. When you define an event, you specify the criteria that must be met before the event occurs. For example, you want to know when the data in a particular field changes. You can define an event that detects the data change. An event works in combination with a notification, which the workflow provider (for example, CA Process Automation) creates to alert your team members that an important event has occurred for a specific field or object. By using events and notifications, you alert people about upcoming events and help ensure that the appropriate tasks are performed in the correct order at the right time.
A notification is triggered when an event that you define occurs. For example, you define a date event on the Termination Date field for a legal document to notify the contract manager 15 days before a legal contract expires. The contract manager uses the 15 days to review and possibly negotiate a better contract. When the date arrives (that is, 15 days before the contract expires), the event occurs and the notification process is triggered through the workflow provider. The workflow provider constructs, issues, and manages the notification based on the configuration that you provided in the workflow provider and in CA APM.
The default notification method in CA APM supports email notifications using a workflow provider. You can send an email notification to any user or distribution list that is defined in your internal email system, even if the user is not a CA APM user. In addition, you can send an email to any external email address, if permitted by your email system.
You can also configure the notification process in the workflow provider to trigger any type of process. For example, you can set up the notification process to perform certain actions in another application when an event occurs in CA APM. For information about setting up different notification processes, see your workflow provider documentation.
You can define the following types of events to track and manage important changes to fields or objects:
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