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Email Notification Process Selection

When a date, change, or watch event occurs, the email notification process is started in the workflow provider (for example, CA Process Automation). You define and set up the email notification process in the workflow provider and in CA APM (for example, you define the email recipients, levels of escalation, and notification text). CA APM lets you define different types of notification processes in the workflow provider. For example, you can have an email notification process (provided with the product) and another user-defined process that initiates actions in an external application, such as an asset management dashboard. You select the notification process that you want to use with a specific event when you define the event.

Note: For more information about defining notification processes in the workflow provider, see your workflow provider documentation.

The type of email notification process that is started after an event occurs depends on the process that you selected when you defined the event. The following email notification processes are provided with the product and apply to the CA Process Automation workflow provider:

• Notification and One Escalation–Notifies the initial recipient and sends a reminder email. If the recipient acknowledges the notification, the process marks the event as completed. If the recipient does not acknowledge in the specified time frame, the process escalates the notification to the escalation recipient. If the escalation recipient responds, the process marks the event as completed. If the escalation recipient does not respond, the process marks the event as failed.
• Notification without ACK–Notifies the initial recipient and marks the event as completed. The recipient does not need to acknowledge the notification.
• Notification without Escalation–Notifies the initial recipient and sends a reminder email. If the recipient does not acknowledge the notification within the specified time frame, the process marks the event as failed. If the recipient acknowledges within the specified time frame, the process marks the event as completed.

You can define additional notification processes in the workflow provider that perform other actions (in addition to email notifications) when events occur. You can then select one of your own defined processes when you define an event.