An email notification is acknowledged when the recipient opens the email, clicks the link to CA Process Automation, logs in to CA Process Automation, and acknowledges receipt of the notification. You acknowledge an email notification in the workflow provider.
The email that is sent to the initial recipient contains the message that you specified when you defined the event. If a user does not acknowledge receipt of the email, the notification is escalated to the next responsible recipient if the selected workflow process includes escalations. When a notification is acknowledged, the product does not perform any future escalations for the same event notification.
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