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Planning › Installation Planning › Uninstall the CA SAM Import and Export Service

Uninstall the CA SAM Import and Export Service

If you implemented CA APM and CA SAM in a previous release, the CA SAM Import and Export Service component is installed on the CA SAM server. Uninstall the CA SAM Import and Export service from the CA SAM server before you install Release 12.9.

Follow these steps:

  1. Log in to the CA SAM server.
  2. From the Start menu, open the Control Panel (for example, click Start, Settings, Control Panel).
  3. Click Programs and Features.
  4. Double-click CA ITAM SAM Import Export Service.
  5. Follow the on-screen instructions in the uninstallation process.