Planning › Installation Planning › Uninstall Previous Product Versions

Uninstall Previous Product Versions

If you install CA APM Release 12.9 on a computer with an older version of the product, the installation updates the database only. The installation does not upgrade CA APM to Release 12.9. Uninstall any older version of CA APM manually first and then install Release 12.9.

Note: Stop the Apache Tomcat Common Asset Viewer service before you uninstall a previous version of the product.

Follow these steps:

1. Back up the Storage folder in your current release. (This step applies only if your current release is any version of Release 12.6, 12.7, or 12.8.)
   1. Navigate to the following location on the application server where the Storage Manager service is installed:

      [ITAM Root Path]/Storage/
      

   2. Copy the contents of the Storage folder and paste them in a secure location (but not in any of the ITAM Root Path folders).

   Note: When you have completed the product installation, restore the Storage folder contents. For more information, see Verify the Installation.

2. Uninstall the previous release or version of the product.

   Note: For information about uninstalling a previous version of CA APM, see the Implementation Guide for that version.

3. Uninstall the CA SAM Import and Export Service if it was installed in a previous release.

You can now install CA APM Release 12.9.

Note: For information about installing Release 12.9, see Installing.