Financial Management › Assets › View an Asset in CA Service Desk Manager

View an Asset in CA Service Desk Manager

When you integrate CA APM with CA Service Desk Manager, CA APM lets you select an asset in CA APM and view the asset information in CA Service Desk Manager.

To view an asset in CA Service Desk Manager

1. Click Asset.
2. Search to find the list of available assets.
3. Click the asset you want to view in CA Service Desk Manager.
4. At the top of the page, click the CA CMDB hyperlink.

   Note: You can see the CA CMDB hyperlink only if the product is integrated with CA Service Desk Manager and if your user role includes asset configuration privileges.

   A new window opens and the CA Service Desk Manager login fields appear.

5. Log in to CA Service Desk Manager.

   A CA Service Desk Manager window opens and the details of the selected asset appear.

   Note: Asset information entered in CA APM is not immediately available in CA Service Desk Manager. By default, a 10-minute delay exists from the time an asset is updated in CA APM and the time you can view the asset in CA Service Desk Manager. For more information about the CA APM integration with CA Service Desk Manager, see the CA Service Desk Manager Administration Guide.