Upgrade CA Executive Insight › Perform Product Restoration if the Upgrade is Unsuccessful (Optional)

Perform Product Restoration if the Upgrade is Unsuccessful (Optional)

You can restore CA Executive Insight back to the previous version, in the unlikely event that the upgrade fails. This process creates a restoration of the product.

 Follow these steps:

1. Uninstall all versions of CA Executive Insight that are currently installed. For the CA Executive Insight backend server component, the uninstall program deletes the databases that are named master and tenant1. If the uninstall fails, manually clean up the master and tenant database schema using the MySQL commands as follows:

   drop database master;
   drop database tenant1;
   

2. Install the version of CA Executive Insight you want to restore.
3. Stop CA Executive Insight if it is running.
4. For the CA Executive Insight backend server component, you can import the schema by entering the following commands:

   mysql -u <username> -p --database=master < <backupdir>\masterbackup.bin
   mysql -u <username> -p --database=tenant1 < <backupdir>\tenantbackup.bin
   

   • <username> is the MySQL username that is used with CA Executive Insight.

     Note: This Username should be the same person who took the backup.

   • <backupdir> is pointing to the path where your binary schema backup files are located.
   • Enter your passwords for your MySQL user when prompted.
5. Copy the backed-up configuration files into the config directory, replacing files if necessary.
6. Start CA Executive Insight.

   A restored version of the product has been created.

Perform Server Restoration if the Upgrade is Unsuccessful (Optional)

You can restore CA Executive Insight back to the previous version if the upgrade fails.

 Follow these steps:

1. Uninstall all versions of CA Executive Insight that are currently installed.
2. If necessary, manually remove the CA Executive Insight files in the install_dir directory.
3. Install the version of CA Executive Insight you want to restore.
4. Stop CA Executive Insight if it is running.
5. Copy the backed-up configuration files into the config directory, replacing files if necessary.
6. Start CA Executive Insight.

   A restored version of the product has been created.