Implementation Guide › Installing CA Enterprise Log Manager › Installation Troubleshooting › Acquire Certificates from CA EEM Server

Acquire Certificates from CA EEM Server

Symptom:

During installation, the digital certificates were not acquired from the CA EEM server correctly. Digital certificates are required to start and run the CA Enterprise Log Manager application.

The shell script mentioned in the procedure that follows is automatically copied to the named directory during installation.

Solution:

Acquire the certificates from the CA EEM server manually.

To acquire the digital certificates

1. Access a command prompt on the CA Enterprise Log Manager server.
2. Log in with the caelmadmin account credentials.
3. Switch users to the root user with the following command:

   su -
   

4. Navigate to the directory, /opt/CA/LogManager/EEM.
5. Execute the following command:

   ./EEMAcqCert.sh
   

   The shell script performs the processing necessary to acquire the needed digital certificates.