Installation Troubleshooting

Implementation Guide › Installing CA Enterprise Log Manager › Installation Troubleshooting

Installation Troubleshooting

You can review the following installation log files to begin troubleshooting your installation:

Product	Log File Location
CA Enterprise Log Manager	/tmp/pre-install_ca-elm.log /tmp/install_ca-elm.<timestamp>.log /tmp/install_ca-elmagent.<timestamp>.log
CA Embedded Entitlements Manager	/opt/CA/SharedComponents/EmbeddedIAM/eiam-install.log
CA Directory	/tmp/etrdir_install.log

Product

Log File Location

CA Enterprise Log Manager

/tmp/pre-install_ca-elm.log

/tmp/install_ca-elm.<timestamp>.log

/tmp/install_ca-elmagent.<timestamp>.log

CA Embedded Entitlements Manager

/opt/CA/SharedComponents/EmbeddedIAM/eiam-install.log

CA Directory

/tmp/etrdir_install.log

The CA Enterprise Log Manager installation copies content and other files to the CA EEM server for management. From the perspective of the CA EEM server, the CA Enterprise Log Manager reports and other files are imported. If the installation cannot connect to the CA EEM server, the installation of CA Enterprise Log Manager continues without importing the content files. You can import the content files manually when the installation is complete.

If you encounter any errors during installation, you may need to perform one or more of the following actions to complete your installation. Each of these actions involves logging into the CA Enterprise Log Manager server using the default account, caelmadmin, and then switching users to the root account.

Resolve network interface configuration error
Verify that the rpm package was installed
Verify that the iGateway daemon is running
Register the CA Enterprise Log Manager application with the CA EEM server
Acquire digital certificates
Import CA Enterprise Log Manager reports
Import Data Mapping files
Import Message Parsing files
Import common event grammar (CEG) files
Import common agent management files

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