Implementation Guide › Installing CA Enterprise Log Manager › Installation Troubleshooting › Import Parsing Token Files

Import Parsing Token Files

Symptom:

During installation, the CA EEM server did not successfully import the parsing token files. You cannot use out-of-the-box parsing tokens in the Message Parsing Wizard without these files.

The shell script mentioned in the procedure that follows is automatically copied to the named directory during installation.

Solution:

Import the parsing token files manually.

To import parsing token files

1. Access a command prompt on the CA Enterprise Log Manager server.
2. Log in with the caelmadmin account credentials.
3. Switch users to the root user with the following command:

   su -
   

4. Navigate to the directory, /opt/CA/LogManager/EEM/content.
5. Execute the following command:

   ./ImportCALMTOK.sh
   

   The shell script imports the parsing token files.