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Upgrading through Subscription

Upgrade CA Enterprise Log Manager to the latest release or service pack by downloading all modules delivered by subscription.

Important! Upgrade the management CA Enterprise Log Manager server before you install any new CA Enterprise Log Manager servers in your network. Following this practice lets the new servers register properly.

Follow these guidelines:

  1. Review the subscription configuration to verify that basic configuration is complete.
    1. Click the Administration tab, Services subtab, and select Subscription Module.
    2. Select no for Auto Restart after OS Update.
    3. Move the Log Manager module to the selected list, if not already selected.
    4. Verify that all required values are configured at the global level.
    5. Verify that all required values are configured for each CA Enterprise Log Manager server.

    Note: In federated environments, update parents before children.

    A self-monitoring event stating that the subscription updates have been installed indicates completion.

  2. Review the subscription configuration to verify that basic configuration is complete.
    1. Click the Administration tab, Services subtab, and select Subscription Module.
    2. Select no for Auto Restart after OS Update.
    3. Move all the remaining modules to download to the selected list.

    Note: In federated environments, update parents before children.

  3. When the subscription update process completes, reboot each CA Enterprise Log Manager server.

    A self-monitoring event stating that the subscription updates have been installed indicates completion.

  4. Update agents and connectors as follows:
    1. Click the Administration tab, click the Log Collection subtab, and select Agent Explorer.
    2. Determine whether to apply subscription updates at the agent explorer level, the agent group level, or the agent level.
    3. Select the desired level and click the Subscription button.
    4. Apply updates to agents if Agents was among the downloaded modules.
    5. Click the Subscription button again.
    6. Apply updates to connectors, where available.
  5. Re-register third-party and other CA products, like CA Access Control, that display CA Enterprise Log Manager reports in their native interfaces using the Open API calls.

    Completing this step updates the certificates that changed in this release. See the CA Enterprise Log Manager API Programming Guide for more information.

Note: Review the Release Notes for any Known Issues related to any subscription upgrade.

More information:

Select New Modules to Download

About Modules to Download

View Subscription Event Details

Auto Restart after OS Update during SP Upgrade

Apply Subscription Updates to Agents and Connectors

How to Register a Product with CA Enterprise Log Manager

Implementing Offline Subscription Updates