Administration Guide › Troubleshooting CA Directory › Collect Diagnostic Information for CA Support

Collect Diagnostic Information for CA Support

When you log a support issue for CA Directory, you may be asked to supply information about your directory. CA Directory includes DXinfo, which is a tool that compiles this information for you.

If your issue involves distribution, replication, or remote operations, send information from all directory hosts to CA Support. This information helps our Support staff develop a complete picture of your directory backbone.

To collect diagnostic information for CA Support

1. Prepare the directory, by following these steps on each directory host:
   1. Back up the CA Directory logs to a safe location, and then remove the original log files. The log files are in DXHOME/logs.
   2. Use Telnet to connect to the DSA. For example, to connect to the Democorp DSA on the local computer, use the following command:

      	telnet localhost 19389
      

   3. Check the levels of trace that is being logged, using the following command on the DSA console:

      	get trace;
      

   4. Record the trace levels. You will restore these later.
   5. Set the trace level to capture all events. To do this, use the following command on the DSA console:

      	set trace=full;
      

2. Reproduce the problem. Once is sufficient.
3. Collate the information needed by CA Support, by following these steps on each directory host:
   1. (UNIX only) Log in as the user dsa.
   2. Use the following command to run the DXinfo tool to capture the required information:

      dxinfo
      

      Note: See DXinfo Tool—Collect System Information for the syntax for this command.

      The DXinfo tool creates a series of files in the current working directory.

   3. (Optional) Edit the files to remove any sensitive information that you do not want to send to CA Technologies.

      Note: If you want to exclude some information from the files, use the -x option with the dxinfo command.

   4. If DXDUMPCORE is defined, get the latest core dump file from DXHOME.

      The core dump file is named core (core.processID on Linux systems).

4. Send the files created by the DXinfo tool, and the core dump file if there is one, to Technical Support for analysis.
5. Restore the trace levels.

More information:

DXinfo Tool—Collect System Information

get trace Command—Display the Trace Settings

set trace Command—Define Trace Levels