Administration Guide › Troubleshooting CA Directory › Collect Diagnostic Information for CA Support › Information Collected by the DXinfo Tool

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Information Collected by the DXinfo Tool

DXinfo saves the following information in compressed files.

The files are in the location in which you ran the DXinfo tool, unless you used the -t option to save the files elsewhere.

Type of Information

Information Collected

Name of compressed file

Log files

Files in the logs directory
  • Windows: cadir_logs.cab
  • UNIX: cadir_logs.tar.Z or
    cadir_logs.tar.gz

Configuration files

All files in the config directory
  • Windows: cadir_config.cab
  • UNIX: cadir_config.tar.Z or
    cadir_config.tar.gz

System information
  • Version of the DXinfo tool
  • The time you ran the tool
  • Operating system version
  • User environment variables
  • DXserver installation location
  • DXserver version
  • DXwebserver version
  • (Windows only) Registry data
  • Filenames of the DXserver logs
  • Filenames of the DXserver configuration files
  • Filenames of any additional custom files

cadir_dxinfo.log

Any additional files

All files in the specified directory
  • Windows: cadir_customFiles.cab
  • UNIX: cadir_customFiles.tar.Z or
    cadir_customFiles.tar.gz

Remove Sensitive Information from DXinfo Files

Output from DXinfo might contain sensitive information. To avoid having this information sent to CA Technologies, you can do the following: