Administration Guide › Troubleshooting › E-mail Troubleshooting › Delays When Sending Emails to Many Recipients or Large Distribution Lists

Delays When Sending Emails to Many Recipients or Large Distribution Lists

Symptom:

I experience delays when sending emails to many recipients or large distribution lists.

Reason:

By default, CA DataMinder extracts full details for each recipient from the email server when processing outgoing emails. But if the email is sent to many recipients, or to a very large or heavily nested distribution list, delays can occur while these details are retrieved from the email server. The problem is exacerbated by slow connections between the sender’s CA DataMinder machine and the email server.

Solution:

Lower the threshold number of list members that CA DataMinder expands, or set it to extract only basic information from the email for each recipient, or both.

Note: Changing these settings may affect other triggers which include display names or address aliases in, for example, an Included Addresses list.

To edit the user policy

1. Log in to the Administration Console as the primary administrator.
2. Select the "Express Custom Group" in the System Settings folder.
3. Edit the following settings in the user policy.

   Maximum Size of Email Distribution Lists

   Specify a threshold number of list members. After expanding this number of recipients from a distribution list, or if CA DataMinder detects that expanding a nested distribution list would exceed this number, no further individual recipients are extracted from that list. Details for all extracted recipients are saved as attributes of outgoing emails and can be viewed in the Data Management console. Details of non-extracted recipients are not saved.

   Retrieve Full Information for Outgoing Email Recipients?

   If you set this setting to False, CA DataMinder only extracts basic information from the email for each recipient. This includes the recipient's display name, email address and the address format. It does not extract a recipient's 'true' display name or email address aliases.

Note: Both the Maximum Size of Email Distribution Lists setting and the MaxNumExpandedRecipient registry value only apply to distribution list members (but not members of personal distribution lists).