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I Cannot Forward Emails That Have Been Redirected

Symptom:

In Microsoft Outlook, when an e-mail is redirected, it is included as an attachment in a notification e-mail sent to an alternative account, for example, to a manager. But the manager cannot open the attachment and send the redirected e-mail to someone else because the Send command is disabled in Microsoft Outlook.

Solution:

If the manager wants to forward the redirected e-mail to someone else, the workaround is to:

• Forward the notification e-mail, with the redirected e-mail still included as an attachment.
• Open the attachment and forward the redirected e-mail to its intended recipient (using the Forward command in Microsoft Outlook).

Note: These restrictions do not apply to Lotus Notes. When you forward an email in Notes, for example to a manager, it is included as a message thread in a notification e-mail. If the manager wants to send the e-mail to someone else, they can simply forward the notification e-mail in the normal way.