Platform Deployment Guide › Mapping Events to Users › Mapping Emails to Users › Email Server Agents

Email Server Agents

CA DataMinder uses the following process to map emails captured by an Exchange or Domino server agent to users.

Searching by user

The sender and recipient addresses are all stored in the address table. If a reviewer subsequently searches for that email, CA DataMinder maps these addresses onto CA DataMinder users when the search runs.

Which user policy is applied?

The policy engine (PE) first determines whether the sender’s email address matches an internal address pattern.

• If it does and the sender can be mapped onto an existing CA DataMinder user account, the PE applies that user’s policy.
• If no matching CA DataMinder user can be found, or if the sender is deemed to be external, the PE applies a default policy.

More information:

Default Policies for Emails From Unrecognized Senders