Platform Deployment Guide › Mapping Events to Users › Mapping Emails to Users › Default Policies for Emails From Unrecognized Senders

Default Policies for Emails From Unrecognized Senders

Policy engines (PEs) use settings in their machine policy to determine which policy to apply. Briefly, there are three key settings:

Internal Email Address Pattern

This setting specifies a list of internal email address patterns. When a PE receives an email for processing, it first compares the sender’s address against these internal address patterns:

• Email is internal: If a match is confirmed, the email is deemed internal. The PE then checks whether the sender’s address matches an existing CA DataMinder user’s address. If it does, the PE applies that user’s policy; if not, the PE applies the Unknown Internal Sender’s policy (see below).
• Email is external: If the sender’s address does not match an internal address pattern, the policy engine infers the email is external and applies the External Sender’s policy (see below).

Unknown Internal Sender

Policy engines use this setting to apply policy to internal emails sent from unrecognized users within your organization. It defaults to ‘UnknownInternalSender’; this user account is created automatically when you install a new CMS.

External Sender

Policy engines use this setting to apply policy to external emails. That is, emails sent from someone outside your organization. It defaults to ‘ExternalSender’; this user account is created automatically when you install a new CMS.

For details on Unknown Internal Senders or External Senders see Configuring the Local Machine Policy section in the Policy Engines chapter of this guide