Important! To successfully integrate CA DataMinder with your email archive solution, good synchronization is critical between your e‑mail user accounts and your CA DataMinder user accounts!
To ensure that each imported event is associated with its correct owners in the CA DataMinder user hierarchy, each e‑mail processed by Event Import needs to map directly to a CA DataMinder user.
However, the continual changes to your workforce mean that new email accounts are created, redundant accounts are deleted and existing accounts are modified. You therefore need a strategy to maximize account synchronization with CA DataMinder and to minimize anomalous accounts (existing in one system but not the other). The principal way to achieve this is by making regular use of the Account Import utility—see Synchronizing users.
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