Emails Ignored by Event Import

Certain categories of email are ignored by Event Import. That is, they are not imported into the CMS. These include:

‘Non-mail’ messages: These include emails that are neither incoming nor outgoing. For example, this includes the Outlook welcome message and draft messages. They also include other mailbox items such as appointments.
Out of date emails: If an import job is set up to use the parameters EMail.EventDateFromEMail and Engine.EventRetentionPeriod, then Event Import ignores emails where the retention period has expired.
Filtered email: You can set up import jobs to only include or to exclude certain categories of email.

More information: