CA DataMinder provides the Cnv2email.exe utility to convert CNV files generated by IMFrontEnd.exe into EML emails that can then be processed by policy engines and stored in email archives.
If you import your IM conversations as ‘embedded IM’ events (that is, IM conversations embedded in EML emails), you need to configure policy engines to correctly process these events. Specifically, policy engines need to detect and process x‑headers in the EML email that contain essential IM data.
Why Store the IM Network in an x-header?
When IM conversations are imported directly into the CMS (that is, when CNV files are imported by Event Import), all associated IM data, such as participant addresses and the name of the IM network, are also imported from the CNV file and stored as attributes of the resulting IM events.
But when IM conversations are converted from CNV files to EML e‑mails and saved on the CMS as ‘embedded IM’ events, these additional IM details cannot be saved as conventional email attributes. To overcome this problem, Cnv2email.exe stores participant addresses and the IM network as bespoke x-headers in the EML email. Policy engines automatically detect these x‑headers when processing the EML email and store the relevant details with the resulting IM event.
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