The Cnv2email.exe utility can convert IM conversations saved in CNV files to Internet emails, that is, EML files. CNV files contain IM conversations extracted from dump files. EML is the file format for Internet e‑mails.
If required, lengthy IM conversations can be subdivided into chapters so they are easier to review.
The resulting EML files can then be imported directly into the CMS, or they can be sent to an Exchange mailbox (via the pickup folder) to await retrieval by a third party archiving solution.
In both cases, you can apply policy to the IM conversations, either by importing them as an Import Policy job or by integrating CA DataMinder with your e‑mail archive solution and applying policy before the EML emails are archived.
After an EML email has been processed by a policy engine, it is stored on the CMS as an ‘instant message’ event and can be searched for (in the iConsole standard search) by specifying the IM Network. (Note that even EML emails ingested from an Exchange mailbox retain an ‘instant message’ event type.)
Also, the participants in each IM conversation are stored as recipients in the resulting EML email (providing that the participants’ email addresses were available in the original IM dump file); conversely, the email sender is a configurable parameter (see EML.From) and determines which policy is applied to the EML e‑mail.
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