Message Server Integration Guide › Exchange, Domino and IIS SMTP Integration › Server-side Interactive Warnings › Message Templates Files › Policy Checks

Policy Checks

Emails that generate warnings are subject to two policy checks. The first occurs when the email is originally sent: this policy check triggers the warning message. The second occurs immediately before the Exchange server agent or IIS SMTP agent resumes processing the email (either because the user has replied to the warning message, or because the Auto Heed warning timeout has expired).

Normally, the policy engine detects that policy has not changed between the two checks. If the user:

• Replied to the warning message (that is, the user disregarded the warning), the original email is sent.
• Did not reply to the warning message (that is, the user heeded the warning), the original email is deleted unsent.

Sometimes however, the policy engine may detect that policy has changed. If this is the case and the user:

• Replied to the warning message (that is, the user disregarded the warning), the original email is checked against the new policy. If the email violates the new policy, the sender receives a new interactive warning message. If the email does not violate the new policy, it is sent.
• Did not reply to the warning message (that is, the user heeded the warning), the original email is deleted unsent.

Note: The ‘autoheed warning' timeout can expire prematurely if the maximum number of pending warnings is reached.

More information:

‘Autoheed’ Warning Timeout