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Install the Universal Adapter

This is a three (or possibly two) step procedure. These steps are summarized below. For full instructions, see the Universal Adapter guide, available from CA Technical Support.

  1. Specify the UA domain user: The Universal Adapter service must be able to access the relevant mailboxes hosted on the Exchange server. Specifically, the Universal Adapter service must run as a domain user who can access these mailboxes. Therefore, you must either create a new domain user for the Universal Adapter server, or choose an existing domain user.
  2. Install a de-duplication database: This step is optional. If you do not install a de-duplication database, the Universal Adapter will continue to process emails, but will be unable to remove duplicate emails.
  3. Install the Universal Adapter: To do this, run the UA installation wizard. This installs the UA service onto the local machine.