Enterprise Administration Guide › Managing Shared Accounts › Restore an Endpoint Administrator Password

Restore an Endpoint Administrator Password

Each time that the administrator password is changed, SAM stores the previous passwords in the database according to the date and time of the password change. If you restored an endpoint from a backup, in case of failure to the endpoint, the current administrator password is different than the administrator password set on the endpoint. To connect and log in to the endpoint, you need to restore the administrator password to match the period of the backup you used.

Follow these steps:

1. In CA ControlMinder Enterprise Management, Select Privileged Accounts, Endpoints, Endpoint Password Restore Point.

   The Endpoint Password Restore Point: Search Endpoint screen opens.

2. Select an attribute for the search, type in the filter value, and click Search.

   A list of endpoints that match the search criteria appears.

3. Select an endpoint from the list and click Select.

   The endpoint and administrator account details appear.

4. Select an administrator password to restore from the Password Date menu.

   The Password Date menu lists the date and time of each password change. Select a password that is the closest to the date of the backup you used.

5. Click Verify.

   SAM attempts to verify the password. If successful, a confirmation message appears.

6. (Optional) Select more privileged account passwords to reset.
7. Click Submit.

   SAM restores the selected password and sets that password as the current administrator password. If you have selected more privileged accounts, SAM also restores these account passwords.