Troubleshooting Guide › Information to Provide to CA Support › Generate Diagnostic Information about a UNIX Endpoint

Generate Diagnostic Information about a UNIX Endpoint

The CA ControlMinder Support utility collects information about your CA ControlMinder installation to help CA Support diagnose the cause of problems. If you include the CA ControlMinder database in the snapshot, the CA ControlMinder Support utility stops CA ControlMinder before it snapshots the database and restarts CA ControlMinder when the snapshot is complete.

The CA ControlMinder Support utility always collects the following information about UNIX endpoints:

• seos.ini—The CA ControlMinder initialization file
• tmpetc—The files from the CA ControlMinder /etc directory, including the following:
  • audit.cfg—The audit filter file
  • auditroute.cfg—The audit route filter file
  • nfsdevs.init—A file that contains the NFS defaults for major device numbers for each operating system
  • osver—The operating system version
  • sereport.cfg—The sereport configuration file
  • serevu.cfg—The serevu configuration file
  • trcfilter.init—The trace filter file
• versions.txt—A file that contains versions of key CA ControlMinder binaries
• Some operating system files, for example, some variable files

If you specify that the CA ControlMinder Support utility collects information about the CA ControlMinder database, it collects the following information:

• seosdb—The CA ControlMinder database
• seosdb.tar—A compressed file of the CA ControlMinder database
• The lookaside databases for groups, hosts, services, and users

If you specify that the CA ControlMinder Support utility collects information about the CA ControlMinder logs, it collects the following information:

• tmplog—The CA ControlMinder log files
• log.tar—A compressed file of the CA ControlMinder log directory

To generate diagnostic information about a UNIX endpoint

1. Navigate to the following directory, where ACInstallDir is the directory in which you installed CA ControlMinder:

   ACInstallDir/lbin
   

2. Execute the following command:

   ./support.sh [-db] [-log] [-all] [-none]
   

   -db

   Collects information about seosdb, the CA ControlMinder database, but does not collect information about the audit logs.

   -log

   Collects information about the audit logs but does not collect information about seosdb.

   -all

   Collects information about both seosdb and the audit logs.

   -none

   Does not collect information about seosdb and the audit logs.

   Note: If you do not specify an option, the CA ControlMinder Support utility runs in interactive mode.

   The CA ControlMinder Support utility snapshots your installation and places the output in the ACInstallDir directory.