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Information to Provide to CA Support

When you contact CA Support, they will ask you to provide information about any changes to the environment to help them diagnose the cause of the problem. For example, host and user name changes and changes to the operating system may affect CA ControlMinder. CA Support may also ask you to use the CA ControlMinder Support utility to provide additional diagnostic information.

CA Support will ask you to provide the following information:

Note: For more information about the operating systems, versions, architectures, and update levels that CA ControlMinder supports, see the CA ControlMinder Compatibility Matrix that is available from the CA ControlMinder product page on CA Support.

CA Support may ask you the following questions: