Troubleshooting Guide › Information to Provide to CA Support › Generate Diagnostic Information about a Windows Endpoint

Generate Diagnostic Information about a Windows Endpoint

The CA ControlMinder Support utility collects information about your CA ControlMinder installation to help CA Support diagnose the cause of problems. You specify the information that the CA ControlMinder Support utility collects in the ACSupport dialog.

You can collect the following system information:

• System information reports
• The event log

You can collect the following CA ControlMinder information:

• Common information about the CA ControlMinder version, home directory, and the status of CA ControlMinder services
• The CA ControlMinder registry
• Configuration files for auditing, tracing, and the coexistence utility
• Audit and trace logs, including the audit logs for local PMDBs or DMSs and instrumentation traces
• Authorization and cache statistics
• A list of the CA ControlMinder executable files and DLLs installed on the computer
• A snapshot of the CA ControlMinder database, including local PMDBs and DMSs

  Note: If you collect a copy of the CA ControlMinder database, the CA ControlMinder Support utility stops CA ControlMinder before it snapshots the database and restarts CA ControlMinder when the snapshot is complete.

To generate diagnostic information about a Windows endpoint

1. Navigate to the following directory, where ACInstallDir is the directory in which you installed CA ControlMinder:

   ACInstallDir\bin
   

2. Double-click ACSupport.exe.

   The ACSupport dialog opens.

3. Complete the dialog and click Proceed.

   The CA ControlMinder Support utility snapshots your installation and places the output in the ACInstallDir\ACSupport directory.