Enterprise Administration Guide › Planning Your SAM Implementation › CA Service Desk Manager Integration › How to Integrate Privileged Account Requests with CA Service Desk Manager

How to Integrate Privileged Account Requests with CA Service Desk Manager

Understanding how to integrate SAM with CA Service Desk Manager helps you to set up the connection to CA Service Desk Manager and implement the validation process.

To integrate SAM with CA Service Desk Manager, do the following:

1. Deploy and configure CA Service Desk Manager.
2. Configure the connection to CA Service Desk Manager from CA ControlMinder Enterprise Management.
3. Use CA Service Desk Manager to open a service desk ticket requesting access to a privileged account.
4. Approve the service desk request using CA Service Desk Manager.
5. Create a privileged account request in CA ControlMinder Enterprise Management and provide the CA Service Desk Manager ticket number.
6. Approve or deny the privileged account request.