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Enterprise Administration Guide › Planning Your SAM Implementation › CA Service Desk Manager Integration

CA Service Desk Manager Integration

SAM is able to communicate with CA Service Desk Manager to accept and validate tickets as part of the privileged account request and approval processes. When integrated with CA Service Desk Manager, SAM validates each request for a privileged account password against an active ticket. Integrating SAM with CA Service Desk Manager lets you create a validation process for privileged accounts requests that includes multiple approval processes.