Enterprise Administration Guide › Planning Your SAM Implementation › CA Service Desk Manager Integration › Configure the Connection to CA Service Desk Manager

Configure the Connection to CA Service Desk Manager

You define the connection to CA Service Desk Manager from CA ControlMinder Enterprise Management to integrate SAM with CA Service Desk Manager.

To configure the connection to CA Service Desk Manager

1. In CA ControlMinder Enterprise Management, select System, Connection Management, CA Service Desk Manager, Managed CA Service Desk Manager Connection.

   The Managed CA Service Desk Manager Connection window opens.

2. Complete the form using the following:

   Connection Name

   Defines the connection name.

   Default: Primary CA Service Desk Manager Connection

   Connection Type

   Specifies the connection type.

   Default: CA Service Desk Manager

   Connection Description

   Specifies a description for the connection.

   Host Name

   Defines the CA Service Desk Manager Web Service URL.

   Default: http://host_name:8080/axis/services/USD_R11_WebService?wsdl

   User ID

   Defines the user ID used to connect to CA Service Desk Manager.

   Note: The user must have privileges to query service desk tickets through the Web Service API.

   Password

   Defines the password for the user ID.

   Mandatory

   Specifies whether a user must enter a ticket number when requesting access to a privileged account.

   Note: If not selected, supplying a ticket number when requesting access to a privileged account is not enforced.

   Enabled

   Specifies whether the connection is enabled.

   Note: If not selected, the ticket number field is not displayed in the request privileged account task.

   Advanced

   Specifies whether you want to define advanced settings. If you select this option, the following fields appear:

   Ticket Type

   Defines the type of CA Service Desk Manager ticket that is used to request a privileged account password.

   Limits: cr, iss, chg

   Default: cr

   Note: This field is case-sensitive.

   Ticket Query

   Defines a custom query used to validate the ticket. Specify any valid CA Service Desk Manager query.

   Example: active=1 AND status='OP

   Note: If this field is left empty, CA ControlMinder Enterprise Management enumerates all service desk tickets to validate the requestor ticket.

3. Click Submit.

   CA ControlMinder Enterprise Management tests the connection settings and creates the connector server.

Note: For more information about CA Service Desk Manager, see the CA Service Desk Manager documentation.

More information:

How to Integrate Privileged Account Requests with CA Service Desk Manager