The CAISDI/med PRODUCT and EVENT initialization statements are used to define the interaction between CAISDI and CA Spool™ Enterprise Print Management to generate CA Service Desk tickets for CA Spool™ Enterprise Print Management abends events. The following sample shows the addition of an Abend event definition to the Message Events defined in the preceding sample.
/*==================================================================*/
/* Unicenter CA-Spool Product Interface Definitions */
/* */
/* Define Unicenter CA-Spool product ABEND and message events that */
/* are to be captured by CAISDI/med, and how that information is */
/* to be presented in the request ticket to CA Service Desk. */
/* */
/* Required customization: */
/* */
/* SERVER CAISDI/med name for Service Desk Server */
/* */
/* */
/* NOTE: Sample values for AFFECTED_END_USER, REPORTED_BY, */
/* ASSIGNEE, and TEMPLATE are valid, provided the */
/* CA Service Desk Administrator loads predefined */
/* templates and contacts. Otherwise, customize these */
/* parameters as directed by the Unicenter Service */
/* Desk Administrator. */
/* */
/*==================================================================*/
PRODUCT CA-SPOOL, /* Product name */+
EVENT=(%ESF886), /* Event qualifier */+
AFFECTED_END_USER=System_Spool_User, /* Affected End User */+
REPORTED_BY=System_Spool_User, /* Reported by for tickets */+
ASSIGNEE=System_Spool_User, /* Assigned contact name */+
PRIORITY=2, /* Priority for tickets */+
/* TEMPLATE='CA-Spool,Priority unassigned', /* template name */+
SERVER=USDSRV01 /* Direct requests to this server */
PRODUCT CA-SPOOL, /* Product name */+
EVENT=(ABEND,%ESF*), /* Event qualifier */+
AFFECTED_END_USER=System_Spool_User, /* Affected End User */+
REPORTED_BY=System_Spool_User, /* Reported by for tickets */+
ASSIGNEE=System_Spool_User, /* Assigned contact name */+
PRIORITY=3, /* Priority for tickets */+
/* TEMPLATE='CA-Spool,Priority unassigned', /* template name */+
SERVER=USDSRV01 /* Direct requests to this server */
EVENT ABEND, /* Capture ABEND events */+
PRODUCT=CA-SPOOL, /* Associated Product */+
COMPONENT='SPOOL-Main*', /*Unicenter CA-Spool */+
JOBNAME=ESF* /* Product JOB names */
This sample shows two PRODUCT statements that are used to activate the capture of a message, and an EVENT ABEND statement that defines CA Spool™ Enterprise Print Management abend events that CAIDSI captured.
The parameters define the names of predefined CA Service Desk specific entities that are assigned to any generated tickets. The CA Service Desk administrator predefines these named entities on the target CA Service Desk server.
Defines the product, the event, the name of the CA Technologies CAISDI/med server that processes this event, and the CA Service Desk attributes to be associated with the tickets that are opened as a result of the defined event.
Indicates that the product events associated with this PRODUCT definition.
Defines the contact name that appears in the Affected End User field of the ticket.
Defines the contact name that appears in the Reported By field of the ticket.
Defines the contact name that appears in the Assignee field of the ticket.
Defines the Priority of the ticket.
Defines the CA Service Desk TEMPLATE name. The proper use of predefined CA Service Desk templates ensures that tickets, generated by CAISDI/med on behalf of CA Spool™ Enterprise Print Management are properly categorized, prioritized, and assigned.
Refers to the SERVER statement that defines the CA Service Desk server that receives tickets that are associated with this product definition.
In addition to the message event IDs, the second PRODUCT statement also has defined an event that is named ABEND. This event matches up with the EVENT ABEND statement that is discussed later in this section. To eliminate completely the message event, you would only need to code EVENT=ABEND on the PRODUCT statement.
Contains the crucial COMPONENT operand that is used to match this event statement with the actual event. For CA Spool™ Enterprise Print Management, set to a value of “SPOOL-Main.” This operand must be entered exactly as it is coded in this example.
Note: Case is significant for this value.
Defines the CAISDI/med product that is associated with the abend events captured. This PRODUCT name specification that makes the connection back to the CAISDI/med PRODUCT initialization statement.
CA Spool™ Enterprise Print Management recovery routines place the character string “SPOOL-Main” in the SDWACID field for all CA Spool™ Enterprise Print Management abend events. This COMPONENT specification indicates that CAISDI/med abend event intercept captures any detected abend event where the concatenation of the SDWACID and SDWASC fields begins with the characters “SPOOL-Main”.
Defines the jobs where the abend event can occur. In the sample, ESF* is coded to specify that we want to create a ticket for abend events for task names beginning with ESF. The JOBNAME parameter can be used to restrict the event to a specific job or task, or masked to handle a range of jobs or tasks. The JOBNAME parameter is also useful if multiple copies of CA Spool™ Enterprise Print Management are operating in a single z/OS operating system image. In this situation, separate JOBNAME parameters can direct and categorize CA Service Desk tickets from each CA Spool™ Enterprise Print Management address space.
Lists abend/reason code combinations for CA Spool™ Enterprise Print Management that are ignored for problem reporting. We recommend that all abends be reported.
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