The following CAISDI/med PRODUCT and EVENT initialization statements define the interaction between CAISDI and CA SYSVIEW Performance Management to generate CA Service Desk tickets for CA SYSVIEW Performance Management product abends:
/*==================================================================*/
/* Unicenter CA-SYSVIEW Product Interface Definitions */
/* */
/* Define Unicenter CA-SYSVIEW product ABEND events that are */
/* to be captured by CAISDI/med, and how that information is */
/* to be presented in the ticket to CA Service Desk. */
/* */
/* Required customization: */
/* */
/* SERVER CAISDI/med name for Service Desk Server */
/* */
/* */
/* NOTE: Sample values for AFFECTED_END_USER, REPORTED_BY, */
/* ASSIGNEE, and TEMPLATE are valid, provided the */
/* CA Service Desk Administrator loads predefined */
/* templates and contacts. Otherwise, customize these */
/* parameters as directed by the Unicenter Service */
/* Desk Administrator. */
/* */
/*==================================================================*/
PRODUCT CA-SYSVIEW, /* Define product name */+
EVENT=ABEND, /* Event qualifier */+
AFFECTED_END_USER=System_Sysview_User, /* Affected End User */+
REPORTED_BY=System_Sysview_User, /* Reported By for tickets */+
ASSIGNEE=System_Sysview_User, /* Assigned contact name */+
PRIORITY=2, /* Priority for tickets */+
/* TEMPLATE='CA-Sysview,Priority unassigned', /* Template */+
SERVER=USDSRV01 /* Direct request to this server */
EVENT ABEND, /* Capture ABEND events */+
COMPONENT='GSVX*', /* Unicenter CA-SYSVIEW component ID */+
PRODUCT=CA-SYSVIEW /* Associated product statement */
This example shows how the PRODUCT and the EVENT statement are used to activate the capture of abend events for a named product and to define the associated CA Service Desk attributes to be associated with tickets that are opened as a result of the abend event.
Defines the product.
Indicates that the product events associated with this PRODUCT definition are abend events.
Defines the job names to which this product statement applies. In the preceding sample, all jobs beginning with “RMO*” would qualify for the processes that are defined for this product statement.
Defines the contact name that appears in the Affected End User field of the ticket.
Defines the contact name that appears in the Reported By field of the ticket.
Defines the contact name that appears in the Assignee field of the ticket.
Defines the Priority of the ticket.
Defines the CA Service Desk TEMPLATE name. The proper use of predefined CA Service Desk templates ensures that tickets, generated by CAISDI/med on behalf of the named product, are properly categorized, prioritized, and assigned.
Refers to the SERVER statement that defines the CA Service Desk server that receives tickets that are associated with this product definition.
The preceding PRODUCT statement defines the CA SYSVIEW Performance Management product as referenced in the PRODUCT= parameter of the EVENT statement.
Contains the crucial COMPONENT operand GSVX.
Defines the CAISDI product name to associate with abend events captured due to a matching COMPONENT specification. This PRODUCT name specification that makes the connection to a specific CAISDI PRODUCT initialization statement.
CA SYSVIEW Performance Management recovery routines always place the character string, GSVX, in the SDWACID field for all CA SYSVIEW Performance Management abend events. Therefore, this COMPONENT specification indicates that CAISDI abend event intercept captures any detected abend event where the concatenation of the SDWACID and SDWASC fields begins with the characters GSVX. The asterisk (*) in the sample initialization statement is a wild card and indicates that any subsequent characters are considered a match condition.
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