Do not begin any product-specific implementation tasks until you have installed and configured the CAISDI/soap component and, depending upon the requirements of the CA Technologies products you are integrating with CA Service Desk and CAISDI/elmds components. The installation procedure for these components is described in the CA Technologies Common Services for z/OS Installation Guide and the section Configuration in this guide. All products require the CAISDI/soap component. Once you implement it, all products can use it.
We recommend that you first install and implement CAISDI/soap. Then install CAISDI/elmds and configure as required by the CA Technologies products you are integrating (see the table in the section Required Components by CA Technologies Product) and initially implement CAISDI with one mainframe product. Once one implementation is successful and you are familiar with the operation of CAISDI/soap, you can then integrate more mainframe products.
Note: CA Service Desk servers configured for ITIL compliance use slightly different terminology than servers that are not. In ITIL configurations, what are referred to in this guide as tickets are actually incident tickets; in non-ITIL configurations they are request tickets. CA Service Desk displays Incident and Request queues for ITIL configurations, while for non-ITIL configurations, only the Request queue displays. Also, in ITIL configurations, the term “Asset” is replaced with the term “Configuration Item.” For more information about the ITIL interface, see the CA Service Desk documentation.
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