The following diagram shows the various components that are involved in generating a CA SDM ticket from a given instance of a z/OS system event involving a recognized CA Technologies product. The explanation follows the flow from left to right on the diagram.
The CAISDI/med facility executes as an address space on a z/OS operating system. Through customizable parameters, CAISDI/med can monitor the z/OS system for selected events, solicited and unsolicited, that are generated by other z/OS-based CA Technologies products. Events such as product abends from CA Technologies products defined to CAISDI/med are captured and used to automatically open a CA SDM ticket on the defined CA SDM server. Events that are recognized by CAISDI/med that warrant a CA SDM ticket are presented directly to CAISDI/med by the defined z/OS-based CA Technologies product through an internal call mechanism.
CAISDI/med relies on the CAICCI and CAIDSI/soap components to provide a connection between the z/OS operating system and the CA SDM server.
These components are provided on the CA Common Services for z/OS product tape. TCP/IP is used to communicate between the CAISDI/soap component and the CA SDM server; therefore, TCP/IP is also a prerequisite.
CAISDI/med provides a means to determine which z/OS-based CA Technologies product events are captured. Similarly, CA SDM tickets that are generated by CAISDI/med can be directed to one or many CA SDM servers. CA SDM tickets can be customized to assign appropriate attributes to a given ticket so that it can be categorized, assigned, and prioritized to ensure effective event tracking and awareness.
Once the CAISDI/med address space is initialized, it establishes a means of examining selected z/OS system events that occur for recognized CA Technologies products. These system events are captured in an encapsulated fashion and presented to the event manager task in the CAISDI/med address space. Using configuration options that are supplied through CAISDI/med initialization statements, the event manager task formats a request for a CA SDM ticket, and passes the request to the request manager task within the CAISDI/med address space.
In addition to asynchronous system events, CAISDI/med provides a means for CA Technologies products to directly communicate requests that pertain to events of interest to individual CA Technologies products. Using configuration options, the request manager constructs a request for a CA SDM ticket and passes the request to the appropriate server interface task within the CAISDI/med address space.
A given instance of a CAISDI/med service interface task is attached for each unique instance of a CA SDM server that is defined to CAISDI/med through the configuration options. There is a CAISDI/med server task for each unique CA SDM URL address that is supplied by way of CAISDI/med initialization statements. A ticket is formulated and then passed to the CAISDI/soap address space.
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