CAISDI/soap

The z/OS SOAP (Simple Object Access Protocol) server/client manages the communication over TCP/IP with the CA SDM. It This component provides the basic mechanisms that allow CA Technologies products to open CA SDM tickets and is required for all CA SDM integration. It is a client with respect to Service Desk and a server with respect to mainframe applications.

CAISDI/med

The Mainframe Event Director component monitors the z/OS environment and opens CA SDM tickets for CA Technologies products and other system components. It provides a way to open CA SDM tickets when the CA Technologies product is unable to, such as the case of an abend. This component also opens solicited tickets for the products that use this interface component.

CAISDI/els

The Event Library Support component provides a mechanism for CA Technologies products to open CA SDM tickets for events they detect directly. Supported events are defined in an event library that contains the customizable text and symbolic parameters used in the CA SDM request. The CA Technologies z/OS product family requires installation of this component.

CAISDI/elmds

This combined med and els component provides the functionality of CAISDI/med and CAISDI/els. CAISDI/elmds is loaded into a permanent address space and adds the ability to update and close tickets. It also lets med and els initialize even if the soap server is down.