CAISDI/els provides a mechanism to open CA SDM tickets with a high degree of control over the textual content of the summary and description fields. The supported events are defined in the event library, CAI.CAIEVENT. The event members are provided by each of the products that use the CAISDI/els component. The text for each event can be provided in several languages. An initialization module reads all of the events, selects the language version, and loads the event definitions into Extended CSA for reference by CAISDI/els when a CA SDM ticket is opened. The CA Technologies product needing to open a ticket passes a list of variables to CAISDI/els. These variables describe the specifics about the event. CAISDI/els acquires the text for the event and resolves symbolic references using the variables that are supplied by the calling program. The product then opens the CA SDM ticket through the CAISDI/soap component, using the completed text.
The CAISDI/els component also provides for reporting on the CA SDM tickets opened by CAISDI that are still in open status.
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