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This guide describes the CA Service Desk Integration (CAISDI), which enables CA mainframe z/OS products to automatically generate requests and incident tickets in CA Service Desk. CAISDI is a CA product that runs on Windows and UNIX systems. This chapter provides an overview of mainframe integration and outlines the CA products that support this interface.
This section contains the following topics:
Integrating CA Mainframe Products
Reducing the Extended Incident Lifecycle
CA Mainframe Products That Support the Interface
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