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Timely notification and escalation of mainframe exception conditions is vital to meeting IT service commitments in support of business objectives. Automated incident escalation increases IT efficiency through reduced lag time between problem detection and resolution. By compressing the incident detection and resolution stages, the length of IT service outages is reduced to minimize business impact. The resulting increase in IT service availability helps deliver quantifiable business advantages.
The following diagrams depict how automated incident detection reduces the elapsed time to repair a service incident and reduces the Extended Incident Lifecycle.
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