Sites running CA Service Desk can have CA MICS Resource Management automatically open CA Service Desk tickets when there is a CA MICS Resource Management-generated abend in CA MICS Resource Management operational jobs. These types of abends include:
CA Service Desk tickets are generated when the Report Writer abends with any User Completion Code, or with any System Completion Code that does not end with '22' (Operator Cancel or Automated System Termination) and does not end with '37' (Disk resource shortages).
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