Sites running CA Service Desk can have any of the following CA NetMaster Network Management products, r11 or later, automatically open CA Service Desk tickets to track product-related events that must be addressed for optimal processing:
CA NetMaster Network Management products send details of selected alerts to CA Service Desk to create CA Service Desk tickets. This provides your organization with an immediately recorded notification of the identified problem so that it can be quickly addressed before causing more serious problems with CA NetMaster Network Management products or your system operations.
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