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Sites running CA Service Desk can have any of the following job management products, r11 or later, automatically open CA Service Desk tickets to track product-related events that must be addressed for optimal processing:
The CA Workload Control Center products provide a comprehensive and flexible enterprise management solution for all IT scheduling environments. This includes both cross-platform job management cooperative implementations as well as the mainframe-centric business models.
As a major component of IT business process management, the z/OS Job Management engines control critical workload assets that require accurate and timely execution and coordination with external processes. Notification of exception conditions and events that occur during processing of these flows is vital to meeting your business objectives.
Through integration with the CA Service Desk, the z/OS Job Management engines provide a true “Service Aware” paradigm for workload management. The automatic generation of problem tickets for job and application health events reduces costs and increases productivity by expediting the notification and resolution of complex issues and eliminates the need for manual data entry when problems occur. Through the use of Web services technology, the CA Service Desk enables a true self-management methodology for Enterprise Job Management.
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