Introduction › CA Mainframe Products That Support the Interface › CA Products

CA Products

Sites running CA Service Desk can have any of the following five key CA z/OS storage products, 11.5 or later, automatically open CA Service Desk tickets to track product-related events that must be addressed for optimal processing:

• CA 1 Tape Management
• CA Allocate DASD Space and Placement
• CA Disk Backup and Restore
• CA TLMS Tape Management
• CA Vantage Storage Resource Manager

A priority code will be used to indicate the criticality of events created. This functionality provides true enterprise-class integration by recording events from various mainframe systems in a centralized CA Service Desk. Each of the products identified above can create CA Service Desk tickets for selected events such as resource shortages or possible component failures. For example, CA 1 Tape Management can create an event when the minimum number of Data Set Name Block (DSNB) records in the Tape Management Catalog (TMC) falls below a user defined threshold. A specific technician can be automatically assigned to follow up on this problem.

The CA products use the CA Service Desk Integration/event library support (CAISDI/els) component of CA Common Services. This component provides for the externalization and localization of event text. Event members are delivered with the CA products listed above and can be easily customized. In addition, this component allows you to:

• Conveniently identify the technician to be assigned to each product's tickets by defining the names in a parameter file on z/OS.
• Optionally define a unique CA Service Desk asset name for each product to be associated with each request opened by that product.