|
|
|
CAISDI/els provides a mechanism to open CA Service Desk tickets with a high degree of control over the textual content of the ticket's summary and description fields. The supported events are defined in the event library, CAI.CAIEVENT. The event members are provided by each of the products that use the CAISDI/els component. The text for each event may be provided in several languages. An initialization module reads all of the events, selects the language version, and loads the event definitions into Extended CSA for reference by CAISDI/els when a CA Service Desk ticket is opened. The CA product needing to open a ticket passes a list of variables to CAISDI/els. These variables describe the specifics about the event. CAISDI/els acquires the text for the event and resolves symbolic references using the variables supplied by the calling program. It then opens the CA Service Desk ticket through the CAISDI/soap component, using the completed text.
The CAISDI/els component also provides for reporting on the CA Service Desk tickets opened by CAISDI that are still in open status.
| Copyright © 2012 CA. All rights reserved. | Tell Technical Publications how we can improve this information |