CAISDI/soap

The z/OS SOAP (Simple Object Access Protocol) server/client communicates with the CA Service Desk. It manages the communication over TCP/IP to the CA Service Desk. It also provides the basic mechanisms that allow CA products to open CA Service Desk tickets. This component is required for all CA Service Desk integration. It is a client with respect to Service Desk and a server with respect to mainframe applications.

CAISDI/med

The Mainframe Event Director component monitors the z/OS environment and opens CA Service Desk tickets on behalf of CA products and other system components. It provides a way to open CA Service Desk tickets when the CA product is unable to do so, such as the case of an abend. It also opens solicited tickets for the products that use this interface component.

CAISDI/els

The Event Library Support component provides a mechanism for CA products to open CA Service Desk tickets for events they detect directly. Supported events are defined in an event library that contains the customizable text and symbolic parameters used in the CA Service Desk request. The CA z/OS product family requires installation of this component.

CAISDI/elmds

This combined med and els component provides the functionality of both CAISDI/med and CAISDI/els. CAISDI/elmds is loaded into a permanent address space and adds the ability to update and close tickets. It also allows med and els to initialize even if the soap server is down..