Troubleshooting Guide › Runtime Issues › Identity Management Issues › Common Provisioning Errors › On Premise CA IAM Connector Server Cannot Connect to the Cloud CA IAM Connector Server

On Premise CA IAM Connector Server Cannot Connect to the Cloud CA IAM Connector Server

Symptom

The on-premise JCA IAM Connector Server cannot connect to the Cloud CA IAM Connector Server.

Solution

• Import all CloudMinder web server certificates, including the Certificate Authority chain, into the On-Premise Connector server
• Check that port 443 is available on the Cloud CA IAM Connector server.
• Ensure that the clocks on both Cloud and On-Premise servers are synchronized to an NTP server. Only a few seconds difference can exist, unless you have configured the time offset accordingly. Time offset can be configured from the Cloud Connector server console.