Post Deployment › Configure Email Settings › Configure CA Service Catalog Email Settings

Configure CA Service Catalog Email Settings

Automatic email notifications require an update to the mail server settings in CA Service Catalog. Settings include an email address, port, hostname, and user credentials.

Note: A firewall can block port 25, which is typically the default SMTP, and block email notification. Your IT staff can supply your mail server settings.

Follow these steps:

1. Log in to the service portal with administrator credentials.
2. Click Administration, Configuration.

   The Configuration page opens with a list of Options.

3. Select Mail Server.

   The list of properties you edit opens.

   

4. To update the configurations for the following properties, click the edit icon in the Modify column:

   From Address

   Defines the address that appears in the sender information.

   Host Name

   Defines the IP address of your email server the service portal uses to relay emails. The service portal sends email directly to the email server of the recipient using SMTP.

   Port Number

   Defines the port number of the email server that CA CSDP can use to send emails with success or failure messages to recipients.

   User Id

   Defines a user ID that can send email from the designated email server.

   User Password

   Defines the password of the user ID that can send email from the designated email server.

5. Enter the required configuration value, and click Update Configuration.
6. After you update the configurations, click Test.

   You receive a test successful message and the email address that is used in the From Address field receives an email from CA Service Catalog.

   You have configured and tested the mail server configuration.