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Verify CA Service Desk Manager Deployment

After you deploy the CA Service Desk Manager OVF, start the virtual application to verify that SDM is deployed correctly.

To verify the deployment, log in the virtual machine where CA Service Desk Manager is deployed.

Follow these steps:

1. Log in to the virtual machine OSS-SDM1 with administrator credentials.
2. Click Start, All Programs, CA, and then click CA Service Desk Manager.

   The CA Service Desk Manager Login page opens.

   

3. Log in to the application with administrator credentials.
4. Log in to CA Service Desk Manager through the SiteMinder secure proxy URL: https://oss-sso.oss.ca/CAisd/pdmweb.exe using the same credentials.

   Note: Ensure that the Service Desk is the same once you log in through SiteMinder Secure Proxy.

   If you can log in and access CA Service Desk Manager, the deployment was successful.