Integration with CA Service Desk Manager › Prerequisites for CA Service Desk Manager Integration with Multiple Engines

Prerequisites for CA Service Desk Manager Integration with Multiple Engines

If you are using multiple engines to evaluate policies, the CA Service Desk Manager integration must be activated for all systems an engine is running on, which means the following prerequisites must be met on each of these systems:

• An agent is installed and running.
• The configuration policy that enables the CA Service Desk Manager integration has been dragged-and-dropped onto this agent.
• The .p12 certificate file is imported (if the managed method is used).