Prerequisites for CA Service Desk Manager Integration with Enterprise Manager

To activate the CA Service Desk Manager integration on an enterprise manager, the following prerequisites must be met on the enterprise manager:

An agent is installed and running, and is connected to one of the linked domain managers.
The configuration policy that enables the CA Service Desk Manager integration has been dragged-and-dropped onto this agent.
The .p12 certificate file is imported (if the managed method is used).